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🚀 Phoenix Rooivalk: Revolutionary SAE Level 4 Autonomous Counter-UAS Defense Platform
Phoenix Rooivalk
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🚀 Operations
Day-to-Day Operations
Customer Onboarding Guide
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Phoenix Rooivalk Operational
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Phoenix Rooivalk Maintenance
Purpose
Onboarding Process Overview
Phase 1: Welcome and Orientation (Week 1)
Phase 2: System Implementation (Weeks 2-8)
Phase 3: Training and Certification (Weeks 9-12)
Phase 4: Go-Live and Support (Weeks 13-16)
Phase 1: Welcome and Orientation
1.1 Welcome Package Delivery
Welcome Package Contents
Welcome Letter Template
1.2 Stakeholder Introduction and Alignment
Key Stakeholders
Stakeholder Alignment Meeting
1.3 Project Kickoff Meeting
Kickoff Meeting Agenda
Meeting Materials
1.4 Initial System Overview and Training
System Overview Presentation
Training Schedule
Phase 2: System Implementation
2.1 Site Preparation and Infrastructure Setup
Site Assessment
Infrastructure Setup
2.2 Hardware Installation and Configuration
Hardware Installation
Hardware Configuration
2.3 Software Deployment and Integration
Software Deployment
System Integration
2.4 System Testing and Validation
Functional Testing
User Acceptance Testing
Phase 3: Training and Certification
3.1 User Training and Certification
User Training Program
User Certification
3.2 Administrator Training and Certification
Administrator Training Program
Administrator Certification
3.3 Emergency Procedures Training
Emergency Procedures
Emergency Training
3.4 Security Awareness Training
Security Training
Security Awareness
Phase 4: Go-Live and Support
4.1 System Activation and Go-Live
Pre-Go-Live Checklist
Go-Live Process
4.2 Performance Monitoring and Optimization
Performance Monitoring
Performance Optimization
4.3 Issue Resolution and Support
Support Systems
Issue Resolution
4.4 Success Validation and Feedback
Success Metrics
Feedback Collection
Success Metrics and KPIs
4.5 Technical Success Metrics
Performance Metrics
Operational Metrics
4.6 Business Success Metrics
Cost Metrics
Risk Metrics
Customer Success Framework
4.7 Customer Success Management
Customer Success Team
Customer Success Process
4.8 Long-term Success
Ongoing Support
Relationship Management
Conclusion
Key Success Factors
Next Steps